Effective Date: August 17, 2026
These Terms & Conditions (“Terms”) govern the use of the BACK BREAKERS website and the purchase and provision of moving and moving-related services from BACK BREAKERS (“BACK BREAKERS,” “we,” “us,” or “our”).
By requesting, scheduling or purchasing services from BACK BREAKERS, you agree to these Terms.
1. OUR SERVICES
BACK BREAKERS provides moving and moving-related services that may include:
Local moving
Long-distance moving
Full-service moving
Labor-only moving
Loading and unloading
Apartment moving
Residential moving
Commercial moving
Heavy lifting
Moving assistance
Storage moves
Moving truck loading and unloading
Services and availability may vary by location.
2. LABOR-ONLY MOVING
For labor-only services, the customer may provide the moving truck, trailer, POD, storage container or other transportation.
BACK BREAKERS provides the moving labor and physical assistance associated with the selected service.
The customer is responsible for arranging appropriate transportation unless BACK BREAKERS has separately agreed to provide transportation.
3. FULL-SERVICE AND LONG-DISTANCE MOVING
For qualifying full-service and long-distance moves, BACK BREAKERS may provide the moving truck and transportation in addition to moving labor.
The specific services, transportation arrangements, pricing, pickup and delivery details, and other terms applicable to a full-service or long-distance move will be communicated to the customer before the move.
Where applicable, additional written documentation or a separate moving agreement may govern the specific shipment.
4. HOURLY RATES
Our standard advertised hourly rates are:
2 Movers — $139 per hour
3 Movers — $169 per hour
4 or More Movers — $189 per hour
A 2-hour minimum applies unless otherwise agreed in writing.
Additional charges may apply depending on the specific service, location, travel requirements, equipment, materials, transportation, or other circumstances associated with the move.
The applicable price for your specific move will be communicated during the booking or quote process.
5. QUOTES AND ESTIMATES
Quotes and estimates are based on the information provided by the customer.
If the actual circumstances of the move differ materially from the information provided, the final price may differ from the original estimate.
Examples may include additional furniture, additional boxes, stairs, elevators, unusually heavy items, difficult access, extended travel, waiting time or other circumstances affecting the move.
6. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate information about their move, including:
Pickup and destination addresses
Moving date
Property type
Number and size of items
Stairs and elevators
Heavy or oversized items
Parking and access conditions
Any unusual circumstances that could affect the move
Customers must notify BACK BREAKERS in advance of circumstances that may materially affect the service.
7. ACCESS AND PARKING
Customers are responsible for ensuring reasonable access to the pickup and destination locations.
Customers should arrange necessary parking permissions, building access, elevator reservations, loading zones or other required permissions when applicable.
Delays caused by unavailable access, parking restrictions, elevators, building requirements or other circumstances outside BACK BREAKERS' reasonable control may affect the duration and cost of the service.
8. PROHIBITED ITEMS
BACK BREAKERS may refuse to transport items that are illegal, hazardous, unsafe or otherwise unsuitable for transportation.
Examples may include explosives, highly flammable materials, illegal drugs, hazardous chemicals, certain weapons, or other dangerous materials.
Customers should disclose unusual, hazardous or potentially dangerous items before the scheduled service.
9. CUSTOMER-PACKED ITEMS
When customers pack their own boxes or containers, BACK BREAKERS is not responsible for damage caused by inadequate packing, improper boxing, insufficient protection or pre-existing damage, except to the extent otherwise required by applicable law or a separate written agreement.
Customers should properly secure fragile and valuable items before transportation.
10. VALUABLE AND SPECIAL ITEMS
Customers should notify BACK BREAKERS in advance about unusually valuable, fragile, oversized or specialty items.
Additional requirements, equipment, labor or charges may apply.
BACK BREAKERS may decline to move an item if it presents an unreasonable safety risk or cannot reasonably be handled with the equipment and personnel available.
11. DAMAGE AND CLAIMS
Customers should notify BACK BREAKERS as soon as reasonably possible if they believe property was damaged during a move.
Any claims relating to moving services will be handled in accordance with applicable law and any written moving agreement applicable to the particular service.
For regulated interstate transportation, additional federal requirements and documentation may apply.
12. CANCELLATIONS AND RESCHEDULING
Customers should provide as much advance notice as possible when cancelling or rescheduling a move.
Cancellation, rescheduling, deposit or other applicable charges will be communicated during the booking process and may depend on the type of service, timing of the cancellation and applicable law.
13. PAYMENT
Payment terms will be communicated during the booking process.
Customers agree to pay all applicable charges for services provided.
If a deposit or payment authorization is required to reserve a move, the customer authorizes BACK BREAKERS to process the applicable amount according to the terms disclosed at booking.
14. SERVICE DELAYS
BACK BREAKERS will make reasonable efforts to arrive and perform services according to the scheduled time.
Moving schedules can be affected by traffic, weather, road conditions, previous jobs, access issues, vehicle problems, emergencies and other circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant delays when possible.
15. CUSTOMER PROPERTY
Customers are responsible for identifying fragile, valuable, hazardous or otherwise special items before work begins.
Customers should secure personal documents, jewelry, cash, medications, keys and other highly valuable or sensitive personal property.
16. RIGHT TO REFUSE OR STOP SERVICE
BACK BREAKERS may refuse or stop a service if conditions are unsafe, illegal, abusive, threatening or materially different from the information provided during booking.
This may include dangerous working conditions, hazardous materials, unsafe access conditions or circumstances presenting an unreasonable risk to customers, employees, contractors or property.
17. SMS COMMUNICATIONS
If you provide your mobile number and consent to receive SMS messages, BACK BREAKERS may send informational or, where separately consented to, promotional messages.
Informational messages may include booking confirmations, scheduling information, appointment reminders, service updates, quote communications and customer-service messages.
Promotional messages may include special offers, discounts, promotions and other marketing communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of promotional messages by replying STOP. Reply HELP for assistance.
Consent to receive promotional SMS messages is not required to purchase services.
18. WEBSITE USE
The information on the BACK BREAKERS website is provided for general informational purposes.
We make reasonable efforts to keep website information accurate and current, but services, prices, availability and service areas may change.
19. THIRD-PARTY SERVICES
BACK BREAKERS may use third-party providers for website hosting, payment processing, scheduling, communications, CRM, SMS messaging and other business functions.
Those providers may have separate terms and privacy policies.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BACK BREAKERS will not be responsible for losses arising from circumstances outside its reasonable control.
Nothing in these Terms is intended to waive or limit any rights, protections, responsibilities or obligations that cannot legally be waived or limited.
21. GOVERNING LAW
These Terms will be governed by applicable law.
Where a dispute arises, the parties will first attempt in good faith to resolve the matter directly before pursuing formal legal remedies, except where immediate legal action is reasonably necessary.
22. CHANGES TO THESE TERMS
BACK BREAKERS may update these Terms from time to time.
Updated Terms will be posted on this website with a revised Effective Date.
23. CONTACT
Questions regarding these Terms may be directed to:
BACK BREAKERS
Phone: 970-344-8773
Email: info@backbreakersmovers.com