Effective Date: August 17, 2026

BACK BREAKERS (“BACK BREAKERS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, booking forms, quote requests, telephone calls, text messages, email communications, and other interactions with our business.

This Privacy Policy explains what personal information we collect, how we collect it, how we use it, how we protect it, and how we share it.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with BACK BREAKERS, we may collect:

• First and last name

• Phone number

• Email address

• Pickup and destination addresses

• Moving date and preferred time

• Type of property

• Number of bedrooms or rooms

• Number of movers requested

• Estimated moving hours

• Information about stairs, elevators, heavy items, and other moving requirements

• Information you provide when requesting a quote or booking services

• Payment and billing information when applicable

• Communications you send to us

• Information submitted through forms on our website

• Technical information such as IP address, browser type, device information, and website usage information when collected through our website or hosting/analytics technologies

We only seek to collect information reasonably necessary to operate our business, respond to requests, provide moving services, process bookings and payments, communicate with customers, and improve our website and services.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

• Submit a quote request

• Book a moving service

• Complete a contact form

• Call or text us

• Email us

• Communicate with our employees or representatives

• Make a payment

• Subscribe or opt in to SMS or other communications

• Use our website

We may also automatically receive certain technical information when you visit our website, depending on the website technologies and services we use.

3. HOW WE USE PERSONAL INFORMATION

BACK BREAKERS may use personal information to:

• Respond to inquiries and quote requests

• Schedule and manage moving services

• Communicate with customers about scheduled services

• Confirm appointments and bookings

• Provide estimates and quotes

• Process payments

• Provide customer support

• Send service-related notifications

• Send requested information

• Respond to customer questions

• Improve our website, services and customer experience

• Prevent fraud, misuse or unauthorized activity

• Maintain business and transaction records

• Comply with applicable legal obligations

We do not sell your personal information.

4. SMS TEXT MESSAGES

If you provide your mobile telephone number and consent to receive text messages from BACK BREAKERS, you may receive SMS messages related to your interactions with us.

Depending on the consent you provide, messages may include:

Informational / Transactional Messages

These may include:

• Quote follow-ups

• Appointment confirmations

• Booking confirmations

• Scheduling information

• Moving-service reminders

• Arrival or service updates

• Changes to scheduled services

• Customer-service communications

• Responses to inquiries

• Other information directly related to a service you requested

Promotional / Marketing Messages

If you separately opt in to receive promotional communications, you may receive messages about:

• Promotions

• Special offers

• Discounts

• New services

• Other BACK BREAKERS marketing communications

Message frequency may vary. Message and data rates may apply. Consent to receive promotional SMS messages is not a condition of purchasing services.

You may opt out of promotional SMS messages at any time by replying STOP. You may also reply HELP for assistance.

After an opt-out request, BACK BREAKERS may send a confirmation message confirming that your request has been processed. We will not include promotional content in an opt-out confirmation message.

FCC guidance recognizes that a confirmation text following an opt-out should be limited to confirming the request and should not contain marketing or promotional material.

5. HOW WE SHARE PERSONAL INFORMATION

BACK BREAKERS does not sell, rent or otherwise share your personal information with third parties for their own independent marketing purposes.

We may, however, use certain service providers that process information on our behalf when necessary to operate our business. Depending on the services we use, these providers may include:

• Website hosting providers

• Booking and scheduling providers

• Customer relationship management systems

• Payment processors

• Email service providers

• SMS/text-message service providers

• Business software providers

• Security and technology providers

These providers are used to help us operate our business and provide services to you. They are not authorized by BACK BREAKERS to use your personal information for their own independent marketing purposes.

SMS consent and phone numbers collected for SMS messaging will not be shared with third parties or affiliates for their own marketing purposes

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal requests, protect our rights or property, investigate fraud or security issues, or protect the safety of our customers, employees or others.

6. PAYMENT INFORMATION

When you make a payment, your payment information may be processed by a third-party payment processor. BACK BREAKERS does not intentionally store complete payment-card information on its own website unless specifically stated otherwise.

Payment processors may have their own privacy policies and security practices.

7. DATA SECURITY

BACK BREAKERS takes reasonable measures to protect personal information from unauthorized access, use, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations and fulfill legitimate business purposes.

When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with our business practices and applicable requirements.

9. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies or similar technologies to operate the website, remember preferences, understand website usage, improve performance, maintain security and measure marketing effectiveness.

The specific technologies used may change as our website and services develop.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

BACK BREAKERS is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

11. CHILDREN'S PRIVACY

Our website and services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

12. YOUR PRIVACY CHOICES

You may contact BACK BREAKERS to:

• Request information about personal information we maintain about you

• Ask us to correct inaccurate information

• Request deletion of information where applicable

• Ask questions about our privacy practices

• Opt out of promotional SMS messages

• Opt out of promotional email communications

Some information may need to be retained when required by law or reasonably necessary for legitimate business purposes.

13. CHANGES TO THIS PRIVACY POLICY

BACK BREAKERS may update this Privacy Policy from time to time.

When we make changes, we will update the Effective Date at the top of this page. Your continued use of our website after an updated policy is posted constitutes your acknowledgment of the updated policy.

14. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, contact:

BACK BREAKERS

Phone: 970-344-8773

Email: info@backbreakersmovers.com